Helping consumers identify legitimate Bitcoin ATM operators and avoid bad actors. Use this resource to make informed choices about which operators to trust.
The vast majority of Bitcoin ATM transactions are legitimate. Millions of users rely on Bitcoin ATMs for fast, convenient access to digital currency. This page focuses on the small number of operators with documented violations to help legitimate businesses and consumers identify and avoid bad actors.
Scammers exploit Bitcoin ATMs specifically because users value them for the same reasons legitimate customers do: fast settlement, convenience, privacy, and direct access to digital currency. These features are assets—they shouldn't prevent you from using them safely. The solution is identifying and removing bad operators, not limiting access for everyone else. By understanding how scams work and which operators have documented compliance issues, you can use Bitcoin ATMs confidently.
License ComplianceHolds required money transmission licenses in their operating states and displays registration information.
Transparent FeesClearly displays total cost including exchange rate markup before you confirm the transaction.
Active MonitoringStaff are present and trained to identify suspicious activity and assist distressed customers.
Effective WarningsProvides clear, readable warnings about common scams with adequate time to review before proceeding.
Responsive SupportHas a process for consumers to report fraud, file complaints, and get assistance when needed.
Data SecurityProtects customer information with proper security measures and clear privacy policies.
Operators facing state enforcement actions or civil litigation based on public records
Context: The enforcement actions below involve a small number of operators out of thousands operating nationwide. Most Bitcoin ATM operators conduct business responsibly and comply with regulations. This page tracks those with documented violations to help you identify which ones to approach with caution.
Bitcoin Depot disputes these allegations. Cases are ongoing.
Athena Bitcoin disputes these allegations. Cases are ongoing.
CoinFlip disputes these allegations. Case is ongoing.
Operators may contest these orders. Proceedings ongoing.
Recurring issues cited in litigation against the operators listed above
Scammers pose as federal agents (CBP, US Marshals, IRS) or tech support (Apple, Microsoft) to coerce victims into depositing cash. Legitimate agencies never request Bitcoin payment.
Some operators advertise low flat fees while additional costs are embedded in the exchange rate. Good operators clearly show total cost before confirmation.
Consumers over 60 account for over two-thirds of reported losses. Good operators train staff to recognize and assist distressed customers.
On-screen warnings can be bypassed when scammers keep victims on the phone. Effective operators require meaningful interaction with warnings.
Litigation has cited unclear or undisclosed refund policies. Good operators clearly communicate what remedies are available before transactions.
Multiple actions cite operating without required state money transmission licenses. Check that operators are properly licensed in your state.
Government agencies never accept Bitcoin. The IRS, Social Security, CBP, and law enforcement will never ask you to pay via Bitcoin ATM.
Hang up and verify independently. If someone calls claiming you owe money or have a legal issue, hang up and call the agency directly using their official number.
Know the total cost upfront. Ask for the complete fee including any exchange rate markup before confirming your transaction.
Read all on-screen warnings. Take time to review every screen. If someone is pressuring you to rush, that's a red flag.
Use operators with visible licensing. Legitimate operators display their money transmitter license information on the machine or receipt.
Report problems promptly. If something seems wrong, contact the FTC (reportfraud.ftc.gov), your state AG, and local law enforcement.
The Bitcoin ATM industry provides important financial access and convenience. Millions of Americans use Bitcoin ATMs for legitimate purposes—converting cash to digital currency quickly and privately. By choosing operators with proper licensing, transparent fees, and good safety practices, you support responsible businesses and help eliminate bad actors through market forces. If you've had a good experience with a compliant Bitcoin ATM operator, that's the kind of business that should thrive in this space. Your informed choices help shape a better industry for everyone.
Where to report problems and get help
File a complaint with the Federal Trade Commission about scams, fraud, and deceptive business practices.
Visit reportfraud.ftc.govOfficial FTC consumer alert explaining how Bitcoin ATM scams work and how to protect yourself.
Read the alertReport internet-facilitated crimes including cryptocurrency fraud to the FBI's IC3.
File a complaint at IC3.govContact your state AG's consumer protection division to file complaints about Bitcoin ATM operators.
Find your AGDisclaimer: This page documents operators with publicly reported legal actions based on court filings, regulatory orders, and news reports. The presence of an operator does not imply guilt—allegations are disputed and cases may be ongoing. This information is educational only and does not constitute legal advice. Thousands of Bitcoin ATM operators conduct lawful, compliant business daily. Always conduct your own research when choosing an operator. Last updated: January 2025.